How early should I arrive?

Arriving 5-10 minutes before your appointment time is the perfect time to arrive. This allows me to ask any questions and do a little interview before each session to see what you’re looking for today and we can get started with your massage within just a few minutes of your scheduled appointment time. Please do not arrive more than 15 minutes early for your appointment unless given permission by the therapist beforehand. Although I try to schedule ample time between sessions, late arrivals may result in a shortened session to remain respectful of other client’s appointment times. Full session pricing still applies if the session has to be cut short.

Cancellation / No show policy:

Life happens and schedules change or some things gets thrown off. I get that. If you need to cancel or reschedule, please do so within 12 hours of your appointment. No shows or repeat violations of the 12 hour notice may require a nonrefundable deposit before booking future sessions. This helps ensure that time, preparation, and studio resources are respected. If you are feeling ill, please let me know and we can reschedule your appointment. Life happens and getting sick can happen at the worst of times. However, please be considerate of my health and the well being of others by rescheduling your appointment. Your honesty and understanding are always appreciated.

How long should I book for?

That depends entirely on your budget and goals. Those looking for deeper and comprehensive work across multiple areas of the body, a longer session is recommended. This allows enough time to properly address issues without feeling rushed. Those looking for lighter pressure or only specific areas worked on (such as neck and shoulders), a shorter session is a great option. There a little descriptions in each session appointment when you go to book that dives deeper into how much work can get done per appointment. We can of course customize each appointment if you are looking for specific work in one area but just for a longer time period. If you are still unsure how long to book for, feel free to reach out if you’re unsure about a session length and we can discuss together.

Headaches / Migraines Treatment:

Massage can help greatly reduce tension that manifests as headaches. Before the session begins, we will review your pain patterns to identify the sources of your headaches and treat the underlying areas contributing to them. By engaging trigger points that refer pain into the head, we can help the muscle relax and reduce headache symptoms long term and bring noticeable relief.

What can I expect from my first visit?

On your first visit, you can expect to meet in the office room right next to the massage room to fill out an intake form. Here, we will discuss your goals, pain points, and health history. After discussing what your goals for the sessions are, we will discuss the massage technique and what to expect to feel with your time on the table. Sessions are always collaborative and feedback is welcome at anytime.

What should I wear?

Wear whatever makes you comfortable. Clients are given the decision to undress to their comfort level, there is no judgement in undressing all the way down or remaining partially / fully clothed. During the session, you will be properly draped to only expose the areas I will be working on and remain covered elsewhere. Massage techniques can be adapted based on what you’re comfortable wearing. Your comfort, privacy, and sense of safety are always respected.

How often should I get Massage Therapy?

This depends on your goals:
-Acute pain or injury: weekly or bi-weekly to help jump start the healing process.
-Chronic tension or postural issues: bi-weekly to monthly to consistently work the muscles back to their normal tension
-General maintenance or stress relief: monthly
Recommendations are offered, never pressured.

Can I get longer than a 2 hour session?

Yep! Extended sessions longer than 2 hours are available upon request. Pricing is set at $1.25 per minute for these appointments. Total cost and time are agreed upon prior to the appointment so there are no surprises.

Do I need to tip?

Tipping is always appreciated but never expected or required. Services at Raffi’s Rehab are priced to reflect professional, therapeutic care. Many clients choose to tip if they feel the session was beneficial, but the best compliment is your continued trust and care.

Do you do home visits or events?

Yes I do have a travel table that I am able to bring with me places. However, home visits are a little more difficult to schedule around regular studio hours so they require you to reach out to me directly. Some flexibility with scheduling is necessary to find a time that works for both of us. Home visits also come at an additional cost to account for travel time and distance.

License and Insurance:

License Number: MSG016560
https://www.pals.pa.gov/#!/page/search is the Pennsylvania licensing system verification service. This site is considered a primary source for verification of license credentials provided by the Pennsylvania Department of State.
Insured by: ABMP

Medical Conditions:

Massage therapy can be highly beneficial for many medical conditions, injuries, and chronic pain. However, it is important to disclose certain medical conditions you have to keep the massage safe and effective. Certain medical conditions, recent injuries, or illnesses may require modification or additional medical clearance prior to receiving body work. Please disclose all relevant health information during intake.

What if I get uncomfortable at any point?

You are always in control. You may request changes in pressure, technique, positioning, or stop the session entirely at any time. Your comfort, safety, and consent are essential.